Refund & Return Policy
At PartsBricks, we specialize in custom-made brick parts. Please read the following Refund & Return Policy carefully before placing an order.
1. Wrong Items Sent or Quality Issues
If PartsBricks sends incorrect items or if your products have quality defects, please contact our customer service team as soon as possible. We will arrange a refund or send replacement items after verification.
If you wish to return or exchange an item, please email us with your order number in the subject line and details of the issue in the email body. We will check whether the order is already in production and respond promptly to assist you.
2. Shipping Address Changes
If you need to change your shipping address, please email us with your order number, the current shipping address, and the new address you wish to use.
Address changes are only possible before the order leaves our facility.
3. Product Image Disclaimer
PartsBricks makes every effort to display product images and descriptions accurately. However, due to differences in screen resolution and display settings, we cannot guarantee that the colors shown on your screen will exactly match the actual product.
If you have any questions regarding color, material, size, or specifications, please contact us before placing your order.
4. Order Cancellations & Returns
All PartsBricks orders are customized according to customer specifications.
- Order cancellations are accepted within 15 days of placing the order.
- For all shipped orders, it is unavailable for us to cancel the shipments as they are in transit and out of our warehouse, in this case, you can send them back upon you receive your orders.
- All approved refunds will be issued to the original payment method, excluding shipping fees and discounts, except in cases of incorrect or defective items sent by Partsbricks.
After your return is processed, you will receive a confirmation email. Please allow 7–10 business days for the refund to appear in your account. Additional time may be required depending on your bank or billing cycle.
EXCHANGE & RETURN
Customized and personalized items cannot be returned or exchanged, unless they are defective or damaged upon arrival.
The following situations are not covered by the PartsBricks Return & Exchange Policy:
- Damage caused by misuse, mishandling, or improper maintenance
- Personal reasons such as change of mind or personal preference
- Non-defective customized or personalized items
5. Key Return Requirements
Items must be returned in original packaging.
All accessories and components must be included.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error by Partsbricks (such as defective or incorrect items).
For returns due to change of mind, customers are also responsible for return shipping fees and any applicable customs duties or taxes.
7.Return address and timeframe:
Address: Please contact us and we will provide your overseas warehouse address.
Timeframe: Within 7 days of receiving your package.
8. Additional Disclaimers
All sales are final after 60 days from the date of receipt.
PartsBricks reserves the right to modify this policy at any time. Any updates will be published on this page.
If you have any questions regarding refunds, returns, or cancellations, please contact our customer service team.
Customer Service Email: partsbricks@gmail.com